Shipping policy

We ship right across Australia, and shipping is free on every order — no minimum spend.

Delivery times
Free standard shipping arrives in 5–8 business days from dispatch. Metro areas in Sydney, Melbourne, Brisbane, Adelaide and Perth are usually at the faster end of that range; regional and remote addresses, along with WA and NT, can take a little longer.

Order processing
Orders placed before 12pm AEST on a business day are usually packed and dispatched the same day. Orders placed after that, or on weekends and public holidays, go out the next business day. During sales periods and around public holidays, dispatch can take an extra day or two.

Tracking your order
As soon as your parcel leaves our warehouse we'll email you a tracking number. You can follow your order any time on our Track Your Order page. Tracking can take up to 24 hours to show its first scan — that's normal and doesn't mean anything is wrong.

Where we ship
We currently ship to all Australian states and territories, including PO boxes and Parcel Lockers. We don't ship outside Australia at this time.

Delays
Once a parcel is with the carrier, delivery timeframes are outside our control. Weather events, carrier backlogs and peak periods can add a few days. If your order hasn't arrived within 10 business days of dispatch, email support@getvessia.com with your order number and we'll investigate with the carrier.

Lost or damaged parcels
If your parcel is marked delivered but you can't find it, check with your neighbours and household first, then contact us within 7 days. If anything arrives damaged, send us a photo at support@getvessia.com within 7 days of delivery and we'll replace it or refund you in full.

Incorrect addresses
Please double-check your delivery address at checkout. If you spot a mistake, email us straight away — we can usually update it before dispatch. Once a parcel has shipped, we can't redirect it, and re-delivery of a parcel returned to sender because of an incorrect address may incur a fee.

Questions about shipping? Email support@getvessia.com and we'll reply within 1 business day.