Refund policy

Thanks for shopping with Vessia. If something isn't right with your order, we want to hear about it.

Change-of-mind returns
You have 30 days from the day your order arrives to request a change-of-mind return. Because our products are ingestible health supplements, we can only accept change-of-mind returns on items that are unopened, unused and with the manufacturer's seal intact, in their original packaging. Opened or partially used products cannot be resold and are not eligible for a change-of-mind refund.

To start a return, email us at support@getvessia.com with your order number and the items you'd like to return. We'll send you return instructions and a return address. Items sent back without first requesting a return can't be accepted. Return postage for change-of-mind returns is at your own cost.

Damaged, faulty or incorrect items
Please inspect your order as soon as it arrives. If anything is damaged in transit, faulty, or you've received the wrong item, contact us at support@getvessia.com within 7 days of delivery with your order number and a photo of the issue. We'll make it right with a replacement or a full refund, including any postage costs, and you won't need to pay to return the item.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights — our 30-day change-of-mind window is offered in addition to them.

Items we can't accept
Opened or unsealed supplements, products past their expiry date, gift cards, and items purchased on final-sale clearance.

Exchanges
The fastest way to get the product you want is to return the eligible item you have and, once your return is accepted, place a separate order for the new item.

Refunds
We'll let you know by email once we've received and inspected your return. If approved, your refund is issued to your original payment method within 5 business days. Please allow your bank or card provider some additional time to post the refund — this typically takes another 3 to 5 business days. If more than 10 business days have passed since we told you your refund was approved and you still haven't seen it, email support@getvessia.com and we'll chase it up.

Cancellations
Orders can be cancelled before they're dispatched. Email us as soon as possible at support@getvessia.com and we'll cancel and refund in full if the order hasn't already left our warehouse.

Questions
Email support@getvessia.com and our team will get back to you within 1 business day.