Refund policy

Our 90-day money-back guarantee
Every Vessia product is covered by a 90-day money-back guarantee. Take it daily as directed, and if you don't feel it has done what we said it would, email us at support@getvessia.com within 90 days of the day your order was delivered. Include your order number and a sentence or two about your experience, and we'll refund the full purchase price of the product to your original payment method. You don't need to send anything back — keep the bottle.

A few fair-use notes: the guarantee covers the product price (original shipping charges, where any applied, are not refunded); it applies to your first order of each product, so you can try any product risk-free once; and multi-pack orders are refunded in full as long as no more than one unit has been opened. We keep the guarantee simple because we'd rather you tried Vessia properly than not at all.

Change-of-mind returns
If you simply change your mind, you can also return items within 90 days of the day your order arrives. Because our products are ingestible health supplements, we can only accept change-of-mind returns on items that are unopened, unused and with the manufacturer's seal intact, in their original packaging. Opened or partially used products cannot be resold — but they are still covered by the 90-day money-back guarantee above, so you're never left out of pocket.

To start a return, email us at support@getvessia.com with your order number and the items you'd like to return. We'll send you return instructions and a return address. Items sent back without first requesting a return can't be accepted. Return postage for change-of-mind returns is at your own cost.

Damaged, faulty or incorrect items
Please inspect your order as soon as it arrives. If anything is damaged in transit, faulty, or you've received the wrong item, contact us at support@getvessia.com within 7 days of delivery with your order number and a photo of the issue. We'll make it right with a replacement or a full refund, including any postage costs, and you won't need to pay to return the item.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights — our 90-day money-back guarantee and change-of-mind window are offered in addition to them.

Items we can't accept as returns
Products past their expiry date, gift cards, and items purchased on final-sale clearance. Opened supplements can't be returned for resale, but are covered by the money-back guarantee.

Exchanges
The fastest way to get the product you want is to request a refund on the item you have and place a separate order for the new item.

Refunds
For money-back guarantee claims, we'll confirm your refund by email once we've received your request. For returned items, we'll let you know once we've received and inspected the return. Approved refunds are issued to your original payment method within 5 business days. Please allow your bank or card provider some additional time to post the refund — this typically takes another 3 to 5 business days. If more than 10 business days have passed since we told you your refund was approved and you still haven't seen it, email support@getvessia.com and we'll chase it up.

Cancellations
Orders can be cancelled before they're dispatched. Email us as soon as possible at support@getvessia.com and we'll cancel and refund in full if the order hasn't already left our warehouse.

Questions
Email support@getvessia.com and our team will get back to you within 1 business day

fund policy below for details on eligibility, returns, and how to request a refund.

Subscription Refund Eligibility

Refunds are only available for first-time subscription orders within the first 30 days of purchase. To be eligible for a refund, the product must be unopened, unused, and in its original packaging.

Customers must contact our support team at support@getvessia.com within 90 days of receiving their order to initiate a refund request.

The customer is responsible for returning the product at their own expense. Once we receive the returned item and confirm its condition, we will process the refund. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@getvessia.com.