Where's my order?
Every Vessia order is sent with tracking. Here's how to find yours.
1. Check your email
As soon as your parcel leaves our warehouse we email you a shipping confirmation with your tracking number and a direct tracking link. It's sent to the email address you used at checkout. If you can't see it, check your spam and promotions folders — it often lands there.
2. Track with the carrier
Your shipping confirmation names the carrier handling your parcel. Enter your tracking number on their site to see live updates:
3. Check your account
If you created an account at checkout, you can view your order status and tracking any time by logging in to your account.
What the tracking statuses mean
Label created / awaiting collection — we've packed your order and the carrier is picking it up. Tracking can take up to 24 hours to show its first real scan. This is normal.
In transit — your parcel is moving through the carrier network. Updates can be sparse for a day or two, particularly for regional deliveries.
Out for delivery — it's on the truck and arriving today.
Delivered — check your letterbox, front porch, and with anyone else at your address. If it's marked delivered but hasn't turned up, wait 24 hours (parcels are occasionally scanned early) then get in touch.
How long should it take?
Free standard shipping across Australia arrives in 5–8 business days from dispatch. Metro areas are usually faster; WA, NT and regional addresses can sit at the longer end.
Still can't find it?
If your order hasn't arrived within 10 business days of dispatch, or your tracking hasn't updated in more than 5 business days, email us at support@getvessia.com with your order number. We'll open an investigation with the carrier and keep you posted. If a parcel is confirmed lost, we'll replace it or refund you in full.
Our customer care team replies within 1 business day, Monday to Friday, 9am–5pm AEST.