Contact Us

We'd love to hear from you

Whether it's a question about an order, help choosing the right product, or feedback on something we could do better — send it through. A real person on our team reads every message and replies within 1 business day.

Email: support@getvessia.com
Hours: Monday to Friday, 9am – 5pm AEST

Before you write

A few things we get asked most often:

Where's my order? Every order ships with tracking — head to our Track Your Order page for the fastest answer.

How much is shipping? Free on orders over $50, anywhere in Australia. Under that, standard rates are shown at checkout. Standard delivery takes 5–8 business days.

What if it doesn't work for me? Every product is covered by our 90-day money-back guarantee — one email, full refund of the product price, keep the bottle. See our refund policy for details.

Need to change or cancel an order? Email us as soon as you can. If it hasn't been dispatched yet, we can usually fix it.

If you're getting in touch about an existing order, please include your order number so we can help you straight away.

A note on health questions

Our team can help with orders, delivery and general product information, but we're not able to give medical advice. If you're unsure whether a supplement is right for you — especially if you're pregnant, breastfeeding, taking medication or managing a health condition — please speak with your doctor or pharmacist.